Give Me A Home Where The Customs Apps ROAM

In the past, returning to the United States meant we’d have to pay a visit to our friendly neighborhood Customs and Border Protection office to clear back into the country. It was never a convenient thing to do, because we’d usually be at the Navy marina in Boca Chica or at Boot Key Harbor up in Marathon and have to rent or borrow a car to go to the CBP office in Key West. I’d started the process once to enroll in the Small Vessel Reporting System or SVRS, which could have theoretically let us clear in with a phone call, but I never got around to finishing. I guess having to make an annual trek to Customs upon our return to the US wasn’t enough of a hardship to push me to finish submitting the paperwork and scheduling the in-person interviews necessary to enroll in SVRS. Well as it turns out, that will no longer be necessary. While we were off enjoying ourselves in the Bahamas this past Spring, CBP apparently rolled out their new Reporting Offsite Arrival – Mobile, or ROAM, app.

Our friends Mike and Jen on S/V Sanitas first told us about it, and then Deb and TJ on S/V Kintala filled in the details for us. While sitting on a mooring in Boot Key Harbor one morning, I downloaded the CBP ROAM app from the Google Play Store and installed it on my Samsung tablet. After entering our personal details, it prompted me to use the app’s camera feature to snap pictures of both our passports and upload them. Next I entered our vessel details. I’m pretty sure the personal and vessel info is a one-time entry, as it appears to save the information to your ROAM account. Finally, I answered a few quick questions about our recent travel and where we were returning from and clicked submit. A moment later, the app requested permission to open a video chat. A smiling Customs agent then appeared on my screen, confirmed that I was Robert, and then asked me to show him Rhonda. I pointed the tablet at her, she smiled and waved, the Customs agent thanked us, and we were done. A moment later it notified me that we were cleared back into the US.

From start to finish, it took about a half hour to get everything set up. I thought I’d hit a speed bump when I learned I needed to purchase an annual Customs border crossing decal for our boat, because I had to input the decal number as part of our vessel information. But the ROAM app launched me out to the appropriate website so that I could order the decal, and then let me use the order confirmation number to complete the vessel info.

My intention when I downloaded the app was to just set it up and explore it a bit. I wasn’t expecting to suddenly be video chatting with a CBP agent. I didn’t even have a shirt on! Apparently using ROAM, you can clear into the country in your pajamas or underwear if you wish to.

The app does say that this is a limited release and not currently available for use at all ports of entry. It’s apparently in an advanced Beta stage, with CBP planning to eventually roll it out for use nation wide. For now though, it supports Customs clearance through all Florida ports of entry, so it’s now the primary means to clear in if you’re returning from the Bahamas or points south via Florida.

One thing I’ve learned is that sometimes procrastination does pay. ROAM replaces the SVRS, which means if I had bothered to jump through those hoops, it would have just been time wasted.

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